Business Administration and Customer Service

Business Administration and Customer Service

The Business Administrator apprenticeship should be completed within 18 months. The apprenticeship provides a highly transferable set of knowledge, skills and behaviours, which can be gained working across an organisation and its processes. The apprenticeship is a firm grounding in organisational operations and functional processes.

Key responsibilities include developing, implementing, maintaining and improving administrative services. The apprentice is expected to work independently and take responsibility for the outcomes of their work, with support of the employer and the training provider. Through working across functional areas, you will build team relationships quickly and learn from others to develop specific skill sets.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. Suitable learners for this role will be referral point for dealing with more complex or technical customer requests, complaints, and queries and you are often an escalation point for complicated or ongoing customer problems. We provide Customer Service standards in Level 2 and Level 3.